Reference

How We Run sahabat38 by the Rules

These legal terms set out how sahabat38 operates, what you agree to when you open an account, and how we handle your data and wallet activity across DANA, OVO, and GoPay.

Account TermsPrivacy and DataDANA, OVO, GoPay ConditionsJurisdiction-Dependent AccessContact and Requests
sahabat38 How We Run sahabat38 by the Rules
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, want to request your data, or need to dispute a transaction recorded against your DANA, OVO, or GoPay wallet, our support team handles these cases directly. We aim to respond to legal and policy queries within one business day. Raise the case through any of the channels below and include your account ID.

Live Chat Open the chat widget from your account dashboard to raise a policy or data query. Include your account ID and the specific section you are asking about.
Email Support Send legal and data requests to our support email address shown in your account profile. We handle wallet dispute records, data deletion and retention requests this way.
Account Help Centre Log in and navigate to Account Settings, then Help and Policy. From there you can submit a formal data access or correction request tied to your account history.
HOW WE HANDLE THIS

Our Approach to Data, Cookies and Account Security

Trust is built through what we actually do with your account data — not through claims. Here is how we handle the four areas that matter most to you when reading a legal page.

Data Handling

Account data including wallet transaction records for DANA, OVO, and GoPay is stored securely and is never sold. You can request a full export of your account data at any time through our support channel.

Cookies and Sessions

We use session cookies to keep your account logged in and to protect against unauthorised access. No advertising cookies are placed without your acknowledgement during account setup.

Account Security

Every login triggers an OTP verification step sent to your registered mobile number. Withdrawals require an additional identity check before funds are released to your DANA, OVO, or GoPay wallet.

Retention and Deletion

We retain account and transaction records for the period required by applicable policy. If you close your account, submit a deletion request via the Help Centre and we will confirm the retention timeline that applies.

Legal Terms and Your Rights — What You Asked

These are the questions we hear most often about account conditions, data rights, and what happens when you use sahabat38 in Indonesia. Every answer reflects how we actually operate, not a generic policy summary.

Yes, but access to sahabat38 depends on local law and is available only in eligible regions. If online betting is restricted where you are, these terms still apply to any prior account activity you have with us.

Log in, go to Account Settings, then Help and Policy, and submit a data access request. You can also send the request via our support email shown in your account profile. We aim to respond within one business day.

Your wallet details are used only to complete the deposit or withdrawal you initiated. We do not pass them to third parties outside of the payment processing step required to move funds.

Submit a deletion request through the Help Centre after closing your account. We will confirm which records must be retained under applicable policy and which can be deleted on your request.

Yes. Contact support via live chat or email, include your account ID and the transaction reference, and our team will review the wallet log — whether the transfer was via DANA, OVO, or GoPay.

Session cookies keep your account active and protect against unauthorised login. We do not place advertising cookies without your acknowledgement. Cookie settings can be reviewed in your browser at any time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.