Reference

How sahabat38 Handles Your Personal Information

Your account data — from your registration details to the e-wallet addresses you use with DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we keep it, and how long it stays with us.

Data collection explainedDANA, OVO, GoPay wallet privacyYour access and deletion rightsCookie and device trackingIndonesia-eligible accounts

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What This Privacy Policy Covers and Why

sahabat38 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sahabat38, we collect the information you provide directly — your name, contact details, and the payment method you link, whether that is DANA, OVO, or GoPay. We also collect technical data automatically: your device type, browser, IP address, and session

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activity. This data helps us verify your identity, process transactions, and keep your account secure against unauthorised access. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, or GoPay is limited to what those rails need to
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complete a transfer — nothing more. If you are accessing from Semarang or anywhere else in Indonesia, the same data rules apply uniformly across all eligible regions. Retention periods vary by data type: transaction records are kept as long as legally required for financial compliance, while
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device and session logs are reviewed and pruned on a rolling basis. You have the right to request a copy of your data, ask us to correct inaccuracies, or request deletion where no legal hold applies. Availability of this service depends on local law and is
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accessible only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at sahabat38 is built around a few concrete practices rather than broad statements. We use SSL encryption on all account pages and payment flows. Access to stored account data is restricted to staff roles that need it to operate the service. We do not retain payment credentials — when you transact via DANA, OVO, or GoPay, the wallet handles authentication on its own side and we receive only a transaction reference. Our cookie policy, account retention schedule, and data-sharing scope are each reviewed periodically to keep them aligned with how the platform actually operates.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time.

Account Security Layer

Login attempts trigger OTP verification to the mobile number on your account. Suspicious access patterns are flagged automatically, and you are notified if a new device is detected.

Data Retention Schedule

Transaction records tied to DANA, OVO, or GoPay payments are retained as required for financial records. Non-transactional session data is cleared on a rolling review cycle.

Who to Contact for Changes

All data correction and deletion requests go through our verified support channels. We confirm your identity before making any change — this step protects your account from third-party interference.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have a question about how your data is used, want to update what we hold, or need to request deletion of your account information, our support team handles privacy requests directly. You can reach us through the channels below. We aim to acknowledge your request promptly and resolve straightforward cases as quickly as the verification process allows.

Team online

Live Chat Support

Start a chat session from your account dashboard. Our support team can log your privacy request, verify your identity, and escalate to our data team on the same session.

Email Privacy Request

Send your data access or deletion request by email. Include your registered account details so we can verify ownership before processing any change to your stored information.

Account Settings Path

Go to Account Settings, then select Privacy and Data. From there you can view what categories of data we hold and submit a correction or removal request directly.

Common Questions About Your Privacy on sahabat38

These are the questions we hear most often about data handling, account privacy, and your rights as someone with a sahabat38 account in an eligible Indonesia region. If your question is not listed here, live chat is the fastest path to a direct answer.

We collect your name, email address, mobile number, and the payment method you register — such as your DANA, OVO, or GoPay account identifier. Device and browser data is also logged automatically at login.

Only the minimum required to complete a transaction. Your wallet processes its own authentication. We receive a transaction reference, not your full wallet credentials or PIN.

Financial transaction records are kept as long as compliance obligations require. Account profile data is held while your account is active. Session and device logs are reviewed and pruned periodically.

Yes. Submit a data access request through Account Settings under Privacy and Data, or contact us via live chat or email. We verify your identity before releasing any records.

Go to Account Settings, select Privacy and Data, and submit a deletion request. Where no legal hold applies to your records, we process the removal after completing identity verification.

We use session cookies for login continuity and analytics cookies to see how the platform is used. You can adjust or block cookies through your browser settings; some features may behave differently if session cookies are disabled.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTerms & Conditions

How sahabat38 Handles Your Personal Information

How We Protect and Manage Your Account Data

Cookies and Tracking

Account Security Layer

Data Retention Schedule

Who to Contact for Changes

Reach Us About Your Privacy Questions

Live Chat Support

Email Privacy Request

Account Settings Path

Common Questions About Your Privacy on sahabat38

01 What personal data does sahabat38 collect when I register?

02 Does sahabat38 share my data with DANA, OVO, or GoPay?

03 How long does sahabat38 keep my account data?

04 Can I request a copy of the data sahabat38 holds about me?

05 How do I ask sahabat38 to delete my personal data?

06 Does sahabat38 use cookies, and can I turn them off?

Privacy Policy

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